By accessing or using VelvetVanity (the "Website") and purchasing products from us, you ("User" or "Customer") agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and all applicable laws and regulations. If you do not agree to these Terms, please do not use the Website or place any orders.
2.1 To place an order, you must provide accurate and complete information (including name, shipping address, contact number, and product details). We reserve the right to reject or cancel any order if the provided information is incorrect or incomplete.
2.2 After submitting an order, you will receive a confirmation email with your order number. This confirmation does not constitute acceptance of your order—we will notify you via email once your order is processed and dispatched.
2.3 We may limit the quantity of products per order at our discretion, particularly for promotional items or limited-stock products.
3.1 The Website exclusively accepts Cash on Delivery (COD) as the payment method. No other payment options (credit/debit cards, digital wallets, etc.) are available.
3.2 Full payment must be made in cash to the delivery driver at the time of product receipt. Failure to pay upon delivery will result in order cancellation, and we reserve the right to refuse future orders from non-compliant customers.
3.3 The total amount due at delivery includes the product price (after any applicable discounts) and any applicable shipping fees. No additional charges will be imposed at delivery unless explicitly stated during order placement.
4.1 We offer shipping within Malaysia. Delivery times vary based on your location and typically range from 3 to 5 business days after order processing.
4.2 You will receive a tracking link via email once your order is dispatched. It is your responsibility to monitor the delivery status and be available at the provided shipping address to receive the order.
4.3 We are not liable for delays caused by external factors (e.g., weather conditions, shipping carrier issues, customs delays, or incorrect shipping information provided by you).
4.4 If no one is available to receive the order after [2] attempted deliveries, the order will be returned to us, and you may be required to pay additional shipping fees for re-delivery or request a refund (subject to our Refund Policy).
5.1 We strive to provide accurate product descriptions, images, prices, and availability on the Website. However, we do not guarantee that all information is error-free, complete, or up-to-date.
5.2 In the event of a pricing error or product unavailability after order placement, we will notify you promptly and offer the option to cancel the order or adjust the details (e.g., substitute a similar product or refund if already paid—applicable only in exceptional cases).
5.3 Product colors may vary slightly from the images on the Website due to differences in display devices and lighting conditions.
6.1 You may request a return and refund within 14 calendar days of receiving your order, provided the products are unused, unopened, in their original packaging, and in resalable condition.
6.2 Returns are not accepted for personalized products, opened skincare/makeup items (for hygiene reasons), or products damaged due to improper use.
6.3 To initiate a return, contact our customer support team with your order number and reason for return. You are responsible for covering the return shipping costs.
6.4 Once we receive and inspect the returned products, we will process the refund within 3-5 business days. Refunds will be issued in cash (matching the COD payment method) or via bank transfer if arranged in advance.
6.5 Defective or damaged products must be reported within 48 hours of delivery. Provide photos/videos of the defect/damage, and we will arrange a replacement or full refund (including return shipping costs, at our discretion).
7.1 You agree to use the Website for legitimate purposes only and not to engage in any fraudulent, unlawful, or abusive behavior (e.g., placing fake orders, providing false information, or disrupting website functionality).
7.2 You are responsible for maintaining the confidentiality of your account information (if applicable) and for all activities conducted under your account. Notify us immediately of any unauthorized use of your account.
7.3 You may not copy, reproduce, distribute, or modify any content on the Website (including product images, descriptions, and logos) without our prior written permission.
8.1 We shall not be liable for any indirect, incidental, special, or consequential damages (e.g., loss of profits, inconvenience, or damage to reputation) arising from your use of the Website or purchase of products.
8.2 Our total liability for any claim related to the products or services provided shall not exceed the total amount paid for the specific order in question.
8.3 We are not liable for any injuries, allergies, or adverse reactions caused by product use. It is your responsibility to check product ingredients and perform a patch test (especially for skincare/makeup products) before full use.
9.1 We collect and use your personal information (e.g., name, address, contact details) in accordance with our Privacy Policy. By using the Website, you consent to the collection and use of your data as outlined in the Privacy Policy.
9.2 We do not store any payment information (since we only offer COD), and we will never share your personal data with third parties without your consent, except as required by law.
10.1 We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the Website.
10.2 Your continued use of the Website after the posting of modified Terms constitutes your acceptance of the changes. We recommend reviewing these Terms periodically for updates.
11.1 We may terminate or suspend your access to the Website at our discretion, without prior notice, if you violate these Terms or engage in unlawful behavior.
11.2 Termination shall not affect any rights or obligations incurred prior to termination (e.g., payment, returns, or refunds).
If you have any questions or concerns about these Terms, please contact us at: